Delete your CoinPrime account

You can ask to close your account at any time. Here is what happens and how to do it.

What closing does

• Your access ends immediately, on every device.
• You cannot sign in again and no new orders are possible.
• We confirm by email and complete the closure within a few working days.

What we keep, and for how long

By law we keep your identity, account and transaction records for 5 years after your account is closed. They cannot be erased earlier. After that period they are deleted or anonymised.

Before you close

Finish any open orders, cash orders and withdrawals, and complete any verification in review. A request is refused while one is open.

How to close your account

1. On the web: sign in and open Account, then Security, then Close account.
2. In the app: open Settings, then Security, then Close account.

Confirming it is you

We ask for your current password, or the 6-digit code from your authenticator app when two-factor authentication is on.

Need help?

If you cannot sign in, contact support from the app or the website and we will guide you through it.